Ultimate Tax Service’s Support
Promise
It is our mission at
Ultimate Tax Service, to provide the
higest level of support, which includes courteous, competent and experienced
staff committed to serving our valued clients. Our goal is to provide you
with the greatest service, so you can grow your business every year. How
do we do this? Check out below for details!
Ultimate Tax uses many resources to
provide the greatest support experience
with our clients. Below are some
of the ways Ultimate Tax keeps customers
coming back year after year.
Techincal/Customer Support
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Software
- A great way to get context
help in your program by a simple
command on your keyboard.
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Email
-
support@ultimatetaxservice.com
- answered 24/7 during tax
season! |
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Live
Chat
-
www.ultimatetaxservice.com
- Click on "Have
a Question?"
on the upper right hand corner
of any page. Simply ask
your question and a support
personnel will answer your
request and make sure you are
completely satisfied with your
answer. |
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• |
Live Remote Assistance
- On this screen and many, click
on the "Live
Support"
icon at the bottom of the page
and "run" the program to get
connected to our support
perfessionals. Once you
have your ID and password, give
it to the support personnel on
chat or on the phone and they
will be instantly connected to
your PC screen to see what your
issue is! |
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**NEW** This year!
Our
Customer Support Portal!
- this is an online portal that
was developed by responses from
our own customers. This
feature gives our customers
accesss to many training tools,
downloads and a lot of
information to get them through
their busy season. Below
is a breakdown of what is on the
Customer Support Portal. |
Training Tools - this
gives our customers access to anything
from
Video tutorials,
Practice returns,
Software Manuals (which
includes our outstanding Quick Start
Guides!) and
Tax Course Information.
Downloads - this
section gives access to all of our
available
Software downloads
(the available years demo, program
download and last years archive version
of the program),
Conversion programs for
our software and all of the
Program updates to make
sure all of our customers are up to date
on their software releases.
To login to our New Customer
Support Site, existing
customers please
click here
Overall,
Ultimate Tax Service provides
our customers and staff the best tools
available to provide an outstanding
support experience year after year.
If you would like more information on
our software please
click here or if
you want to Order Now
click here!
